Last updated: 2 November 2026
Venster plans journeys in the Netherlands. We don't build a profile of you: nothing we keep can link your trips to each other or to you.
Your settings and saved places are stored only on your device and are not synced to our servers. When you plan a trip to or from a saved place, we receive only its address, not the name you gave it. Your phone's own backup may include them; we have no access to that.
To plan a trip, our server needs the trip itself: where from and to, when, and your route preferences, such as walking speed and stops to avoid. While you type an address, the text goes to our server too, with the area you chose for suggestions (by default your first saved place), so nearby places come first. To send no area, choose “All of the Netherlands” under Settings › Suggestions. If you allow location access, your location is sent only when a feature needs it, such as planning from where you are or showing nearby stops. While you follow a trip, the app stays connected to our server, which uses the trip to warn you about delays and tell you when to leave or get off; this ends when the trip does.
Your location is used while the app is open. If you follow a trip with notifications on, your phone also checks your location in the background until the trip ends, to tell you when to get off: that check happens on your phone and your location is not sent. Otherwise your location is not kept after your request.
Nobody else sees your trip. Planning, search, walking routes, weather, map tiles and place photos all come from our own servers. When we fetch travel data or a place's photo, we send nothing about you. Your device only contacts someone else directly in two cases:
Our server keeps standard logs (IP address, time, page requested) to keep the service running and to block abuse. Addresses, locations and what you type are removed before anything is written, and logs are deleted after 30 days. We also count daily page views, searches and app launches per app version, as plain totals.
If a place is missing or wrong, you can fix it yourself. The fix stays on your device unless you choose to share it; only then do we receive the name and address you entered, and nothing else, so we can improve place search for everyone.
If you use the form on the support page, we keep your message (and your email address, if you give one, and which app version you use) only to reply to you, and delete it after 90 days.
We use this data only to answer your requests and to keep the service safe (legitimate interest, GDPR article 6(1)(f)).
Under the GDPR you can ask what personal data we hold about you, and have it corrected or deleted. Because Venster has no accounts, we usually can't find data belonging to one person — that is by design. How to delete what we or your device hold is described under Deleting your data.
We reply within one month. If you are not satisfied with our answer, you can complain to the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.
Venster, made by Pascal van Kooten, has no accounts, so there is nothing to close. To delete your data:
What is kept: server logs keep your IP address and the time, but no addresses, locations or search text, and are deleted automatically after 30 days. Daily totals of page views, searches and app launches contain nothing personal and are kept. Messages are deleted automatically after 90 days even if you do not ask.
If we gave you a test version of Venster, it works differently, to help us improve the planner: your searches and their results are stored, and while you follow a trip or have the walking map open, your phone sends its GPS positions on the walk so we can compare walking times with reality. A test version also sets a cookie that unlocks its testing features. This is kept only for that purpose and is not shared. The public app in the stores does none of this. To have it deleted, email privacy@vnstr.nl.
Venster keeps your settings, saved places and recent searches in your browser’s or the app’s own storage on your device, and sets one cookie that remembers your language. All of it is there only to make the app work: nothing tracks you or is used for advertising, which is why there is no cookie banner.
The disclaimer about travel advice is in the terms of use.
Venster is run by Pascal van Kooten, who is responsible for the processing described here. Questions about this policy or your data: privacy@vnstr.nl.
If this policy changes, the new version appears on this page with a new date.